Within 24 hours of booking

For any new reservation, you can cancel within 24 hours of booking and receive a full refund.

Cancellation Policy

1. Booking & Deposit

• A 25% of the total rental cost is required to confirm a reservation.

• The remaining balance must be paid 30 days before arrival.

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2. Standard Cancellations

• More than 60 days before arrival → Full refund of any payments made (minus a €[X] administration fee if applicable).

• 31–59 days before arrival → Refund of the 25% deposit.

• 30 days or less before arrival → No refund will be issued.

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3. Non-Refundable Bookings

• Certain special rates, discounts, or promotions may be offered on a non-refundable basis.

• These bookings cannot be modified, cancelled, or refunded under any circumstances.

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4. No-Show & Early Departure

• Guests who fail to arrive on their scheduled date (“no-shows”) will be charged the full cost of the booking.

• Guests who depart before their scheduled check-out date will not receive a refund for unused nights.

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5. Travel Disruptions & Circumstances Beyond Our Control

• We cannot provide refunds for cancellations due to events outside of our control, including (but not limited to) flight delays/cancellations, weather conditions, illness, or local disruptions.

• In exceptional circumstances, we may, at our sole discretion, offer a credit voucher for a future stay.

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6. Refund Processing

• Approved refunds will be returned to the original payment method used at the time of booking.

• Please allow 5-10 business days for processing, subject to bank or payment provider timelines.

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7. Post-Departure Cancellations or Disputes

• Once a guest has checked in and completed their stay, the booking is considered fulfilled.

• Refunds will not be issued after departure unless a valid service issue was reported during the stay and could not reasonably be resolved

• WE HIGHLY RECOMMEND THAT YOU ALWAYS TAKE OUT TRAVEL INSURANCE INCASE OF CANCELLED FLIGHTS BY LOW COST AIRLINES OR HEALTH CONDITIONS ARRISING MAKING IT IMPOSSIBLE FOR YOU TO TRAVEL.

  Refunds and Post-Departure Disputes

1. Fulfilment of Services

Upon completion of the stay, the booking shall be deemed fully delivered and fulfilled. No refunds, credits, or financial adjustments will be issued after the guest’s departure, except where expressly provided under these Terms.

2. Guest’s Duty to Notify

The guest is required to notify the Company immediately during the stay of any issue, defect, or dissatisfaction relating to the property or services. The Company shall be afforded a reasonable opportunity to investigate and, where possible, remedy the matter. Failure to report issues during the stay shall constitute acceptance that the property and services were provided in a satisfactory manner.

3. Non-Eligibility for Refunds

The following shall not give rise to a refund or financial adjustment after departure:

a. Failure to report concerns during the rental period;

b. Dissatisfaction arising from matters outside the Company’s reasonable control, including but not limited to weather conditions, local infrastructure, or travel disruptions;

c. Claims inconsistent with the documented condition of the property at check-in or check-out.

4. Chargeback and Payment Disputes

By completing the stay, the guest acknowledges that the contracted rental services have been provided in full. Any attempt to dispute or reverse payment (including but not limited to credit card chargebacks) after departure shall be contested by the Company with reference to booking records, communication logs, property inspection reports, and other relevant evidence.

5. Exceptions

In exceptional circumstances, where a material service failure is clearly demonstrated and the Company was not reasonably able to correct the matter during the stay, the Company may, at its sole discretion, issue a partial refund or credit voucher. Such exceptions do not create any ongoing obligation or precedent.